PRIVACY POLICY

Batter Bar is committed to your privacy and does not rent or sell your information to outside parties.

 

PRIVACY

We do not require any more information than is necessary to process an order, keep you updated on the status of your order, personalize your shopping experience or send information about our company. Information collected includes: your name, email address, credit card information, mailing address, phone number and any other information you volunteer through our online forms. We disclose information to third parties only if that information is necessary to complete your transaction.

 

CONTESTS & NEWSLETTERS

To keep you informed about our promotions, specials, changes, and new products, consumers can opt-in to receive information from our company by providing a name and email address.  Consumers can opt-out of our company updates by following the unsubscribe instructions in any email you receive from Batter Bar.

 

SECURITY

Information collected is kept private and secure through advanced encryption technology and firewall technology.

 

SITE USAGE INFORMATION

We use technology such as “cookies” to collect site usage information. Information tracked by these mechanism includes but is not limited to: a user’s IP address, web browser, operating system, the page from which you arrived and the date and time of your page request. This information is used to facilitate site administration and to provide an enhanced online experience to our visitors. For example, the information collected helps us keep track of your current shopping session so that you may retrieve your “shopping cart” at any time.

 

CONTACT US

If you have any questions about our privacy policy, our website site practices or its contents, please email us at hello@batterbar.ca

REFUND POLICY

To change or cancel an order please contact us ASAP at 647-880-3190 or hello@batterbar.ca  We will do our best to serve you only in the event that we have not already started on your order, at which time we will not be able to issue a refund. If the requested delivery date is less than 24 hours away, a request to refund cannot be accepted.

DELIVERY TERMS

  • We will not be responsible if packages arrive to the recipient damaged or delayed due to conditions beyond our control including weather conditions, road delays, or incorrect recipient address.

  • Residential Addresses: For all deliveries to a building without a concierge, a phone number for the recipient is required. If a resident is not home the package will be left if the driver deems there is a safe place to leave the package. The driver will leave a message as to where they left the package. 

  • Left at Door or with a Third Party (e.g. Neighbor or Concierge): If a request is made to leave your gift or package at the door or with a third party, you accept all liability and risk for your order. These risks may include (but is not limited to), damage due to poor weather conditions, theft or consumption. No refund or credit is available for such occurrences.

  • Delivery to a P.O. Box is not available.

  • Please VERIFY all INFORMATION is correct before CHECKOUT. We will not leave your package with a THIRD PARTY, unless instructed in the DELIVERY INSTRUCTIONS comment box on the product page.

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